Frequently Asked Questions

Don't worry, it's our job to help bring your vision to life. So if you just have a concept, provide us with a written description and we will turn it into amazing artwork. If you know what colors you would like, or can find some reference images online that help illustrate what look or style you are going for, this will help us provide you with something closer to what you were envisioning.

Yes, all artwork is free with your order, we want to make the buying decision easy and worry free. We do however charge a revision fee for more than 3 requested changes.

Please allow up to 1-3 business days to receive your custom artwork. Please consult with our Customer Service team to determine a more specific turn around time on your individual artwork.

Soft enamel is the more economical option, the surface of the pin or coin is textured, with the metal linework being raised, and the paint settling into the recesses. Soft enamel is good for more detailed or artistic designs. Hard enamel is slightly more expensive, the surface of the pin or coin will be smooth, the metal linework and paint are level with each other. Hard enamel is good for company logos or simple artwork.

We make lapel pins, challenge coins, medals, buttons, cufflinks, keychains, lanyards, patches, belt buckles, golf ball markers, and so on! If you have an idea for a custom product not listed here, let us know, and we'll do our best to accommodate!

We have no MOQ! Please quote us soon!

We can't necessarily provide general pricing as our pricing is custom to each order. Mold fees differ depending on each custom design. So to provide you with accurate pricing you can submit an inquiry through our site using the "Free Quote" or send us an email with all the information and we can submit it for you.

It takes 30 mins to 1 hour to make a quotation sheet for you.

Yes. Welcome to order samples to check and test the quality.

Our standard production cycle is 5 to 7 days for samples and 15 days for mass production. For urgent orders, we can expedite the process and complete them within 3 days.

We accept rush order, if customers want to speed up the production of orders, only need to pay expedited fees to get products faster.

We manufacture products in the Bangladesh and China. If you have a preference or would like more details on our production process, please contact our sales team directly via email, phone, or text.

We provide exceptional value for money, offer low US tariffs, and ensure uninterrupted production, even during Chinese holidays, to meet your ongoing production needs.

40% deposit and balance before shipping,we will take photo show details when goods ready.

We accept the following payment methods: T/T (Bank Transfer), L/C at sight, Western Union, and PayPal.

Shipping from Bangladesh to the USA typically takes 5 days. Our factory is located 90 km from Dhaka Airport and 100 km from Chittagong Port, ensuring efficient access to key shipping routes.

The cost of shipping is dependent on the total dollar value of your order. Our customer service representatives can quote you a rate based on your specific order. We try to keep our shipping costs as low and competitive as possible.

When your order shipped, our sales will send email to inform it.

Low US tariffs may be available for eligible products sourced from Bangladesh. Applicable duties depend on the product classification, origin, and import date. Please contact us to confirm the duties for your order before purchasing.

Yes, We offer 100% quanlity guarantee. For improper production, we will either refund you the money, or rapidly remake the products for you.

Please send us your photo of your packaging/order and a total count of the damaged or flawed items. We will take a look at it and your sales coordinator will follow up with you later in the day to let you know what we can do.