FAQs

The main products we offer are custom challenge coins, badges and medal trophies, but we can also make keychains, webbing, dog tags, bottle openers.

Don’t worry, it’s our job to help bring your vision to life. So if you just have a concept, provide us with a written description and we will turn it into amazing artwork. If you know what colors you would like, or can find some reference images online that help illustrate what look or style you are going for, this will help us provide you with something closer to what you were envisioning.​

Yes, all artwork is free with your order, we want to make the buying decision easy and worry free. We do however charge a revision fee for more than 3 requested changes.

Please allow up to 1-3 business days to receive your custom artwork. Please consult with our Customer Service team to determine a more specific turn around time on your individual artwork.

Soft enamel is applied to the coin or product; the excess is wiped off, and allowed to “air dry.” It does not fill the areas to the level of the raised metal. Since there’s no hardening process, if you take a sharp object, you can scratch through it to the metal below the paint. It produces what we term a “good coin.” In some cases a layer of clear epoxy is applied over the coin to help protect the finish. Hard enamel uses a different process. The areas that are colored are actually overfilled with enamel, and then the coins/product are “baked” to harden it to a nearly ceramic hardness. They are then ground/polished flat, and then plated with the metal. Hard enamel can be scratched, but will not go through the metal below. Hard enamel gives the cleanest, crispest detail on a coin/product, and since it’s hardened, epoxy isn’t needed to protect the finish. Hard enamel produces what we term a “superior coin”.

For exports from Bangladesh to the United States, items valued under 800 USD are exempt from tariffs. For shipments exceeding 800 USD, the tariff-free status will be maintained from April 2025 to June 2025.

We provide exceptional value for money, offer tax advantages, and ensure uninterrupted production, even during Chinese holidays, to meet your ongoing production needs.

We offer flexible MOQs. Get a personalized quote today!

Our standard production cycle is 5 to 7 days for samples and 15 days for mass production. For urgent orders, we can expedite the process and complete them within 3 days.

Shipping from Bangladesh to the USA typically takes 5 days. Our factory is located 90 km from Dhaka Airport and 100 km from Chittagong Port, ensuring efficient access to key shipping routes.

Yes, We offer 100% quanlity guarantee. For improper production, we will either refund you the money, or rapidly remake the products for you.

It takes 30 mins to 1 hour to make a quotation sheet for you.

When your order shipped, our sales will send email to inform it.

The cost of shipping is dependent on the total dollar value of your order. Our customer service representatives can quote you a rate based on your specific order. We try to keep our shipping costs as low and competitive as possible.

40% deposit and balance before shipping,we will take photo show details when goods ready.

We accept the following payment methods: T/T (Bank Transfer), L/C at sight, Western Union, and PayPal.

Yes. Welcome to order samples to check and test the quality.